VIRTUOUS WOMAN

Shipping Methods

We offer a range of shipping methods to accommodate your preferences and delivery needs.

The available shipping options, along with their estimated delivery times and associated costs, will be displayed during the checkout process. You can select the shipping method that best suits your requirements.

Shipping Charges

Shipping charges are calculated based on the selected shipping method, the destination address, and the size and weight of the artwork.

The exact shipping cost will be provided to you during the checkout process before you complete your purchase.

International Shipping

We offer international shipping to art enthusiasts around the world. Please be aware that international orders may be subject to customs duties, taxes, and import fees imposed by the destination country. These fees are the responsibility of the recipient.

Delivery Policy

At The Obafemi Gallery, we are committed to providing a seamless and secure delivery experience for your artwork purchases. This policy outlines our delivery procedures to ensure your order arrives safely and in a timely manner.

Order Processing Time

• Upon receiving your order, our team will carefully prepare and package your artwork for shipment.
• Order processing typically takes [number of business days] business days. Please note that the processing time may vary based on the specific artwork and any customization requests.

Tracking Your Order

• Once your artwork has been shipped, you will receive an email notification with a tracking number and a link to track your package.
• You can also log in to your account on our website to view the status of your order and access tracking information.

Delivery Timeframes

• The estimated delivery timeframes are provided during the checkout process based on your selected shipping method and location.
• Please note that delivery times may vary due to factors such as the destination's distance from our gallery, shipping carrier delays, and customs processing for international orders.

Delivery Address

• Please ensure that the delivery address you provide during checkout is accurate and complete. We are not responsible for orders that are delayed or undeliverable due to incorrect addresses.

Damaged or Lost Shipments

• In the unlikely event that your artwork arrives damaged or is lost during transit, please contact us immediately. We will work to resolve the issue and either provide a replacement artwork or issue a refund, as applicable.

Contact Us

If you have any questions or concerns about our delivery policy or the delivery of your artwork, please don't hesitate to contact our customer support team at [email protected] or +27737221717. We are here to assist you.

At The Obafemi Gallery, we take pride in the quality and craftsmanship of our artworks. We want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your artwork, we offer a straightforward and fair refund policy.

14-Day Satisfaction Guarantee

We understand that purchasing art is a personal experience, and sometimes, it may not meet your expectations. Therefore, we provide a 14-day satisfaction guarantee. If you are not completely satisfied with your artwork, you can return it within 14 days of receiving it for a full refund or exchange.

How to Request a Refund

To initiate a return or exchange, please follow these steps:

• Contact Us: Send an email to [email protected] with your order number, the reason for the return or exchange, and any relevant details about the artwork.
• Pack the Artwork: Carefully package the artwork in its original packaging or in a similar manner to ensure it arrives in its original condition.
• Send the Artwork: Ship the artwork to the address provided by our customer support team. Please include a copy of your order confirmation inside the package.

Processing Your Refund

Once we receive the returned artwork and verify its condition, we will process your refund or exchange within 7 business days.

Conditions for Refund or Exchange

• Artwork must be returned in its original condition, including all packaging materials.
• Artwork that has been damaged or altered in any way will not be eligible for a refund or exchange.

Shipping and handling charges are non-refundable.

Refunds will be issued in the same form as the original payment.

Damaged or Defective Artwork

In the rare event that your artwork arrives damaged or defective, please contact us immediately. We will arrange for a return and either provide a full refund or send a replacement artwork at no additional cost.

Cancellations

If you wish to cancel your order, please contact us within 5 hours of placing the order. If the artwork has not been shipped, we will process the cancellation and issue a full refund. If the artwork has already been shipped, you can follow the return process outlined above.

Contact Us

If you have any questions about our refund policy or need assistance with a return or exchange, please don't hesitate to contact our customer support team at [email protected] or +27737221717